Design professional with extensive experience in enterprise e-commerce, corporate marketing, agency and venture-backed startup settings. Primarily concerned with solving customer problems by way of evidence-based, user-centered design.

  • Expertise in visual and interaction design, information architecture, design strategy, copywriting, and web & print production
  • Skilled in a range of methodologies — group ideation, design sprints, user story writing, sketching, wireframing, prototyping, redlining and more
  • Experience partnering with research and translating qualitative & quantitative data into effective design
  • Enthusiastic collaborator in the development process, with years of experience in designer-developer pairing, rapid iteration, and Lean/Agile methodologies
  • Efficient contributor in a variety of settings, from leading projects, to working autonomously, to collaborating with teams large and small
  • Effective communicator, team player, mentor and project champion
  • Engaging speaker to students and professional audiences on topics related to design practice




Senior UX Designer, 2017 – Present

Product strategy, research and design for Amazon's customer service experience.


University of Washington
Lecturer, Fall 2017

Co-instructor with Rebecca Destello for HCDE 518: User-Centered Design in the University of Washington's Department of Human Centered Design & Engineering graduate program.


Atlas Informatics (formerly Ivy Softworks)
Product Designer, 2014 – 2017

Product strategy, research and design for a cross-platform, multi-device ecosystem of productivity tools. Design stakeholder and user advocate in Atlas’ fast-paced, high-pressure startup environment. Key accomplishments:

  • Interaction and visual design for Recall, a universal personal search tool built on the Atlas contextual intelligence platform, currently in public beta
  • Lead the definition, design and validation of key experiences, including Recall’s faceted search, privacy tools, user onboarding and data discovery features
  • Facilitate design sprints, group ideation, analysis and planning to inform a deep product roadmap, prioritized against user feedback and emerging technical capabilities
  • Explore, define and prototype future product concepts to rally the team around a compelling long-term vision
  • Designed the Atlas brand identity system, as well as web, print and event marketing materials

Principal UX Designer, 2012 – 2014

Design strategy for Nordstrom’s desktop, mobile web and omnichannel experiences. Tasked with tackling significant strategic design challenges through research, collaboration and rigorous design methodology. Key accomplishments:

  • Designed and led the transition of cross-team design processes to a modular approach, built on pattern libraries and grid-based layouts
  • Led a year-long research and design effort exploring the customers’ conceptual understanding of the product catalog’s structure and taxonomy, culminating in a comprehensive redesign of’s global navigation
  • Designed and coordinated a broad effort to consolidate and standardize web typography
  • Led the ideation and design phases of a ground-up redesign of Nordstrom’s adaptive mobile web experience
  • Ongoing mentorship of up-and-coming designers and developers; stepped in as interim design manager during a colleague’s extended leave of absence

Getty Images
User Experience Designer, 2010 – 2012

Interaction & visual design, information architecture and usability research for the Getty Images family of digital media sites. Key accomplishments:

  • Discovered opportunities and efficiencies in the Getty Images search experience by way of participatory design, user research and iterative optimization
  • Led the redesigns of the Contour, WireImage and FilmMagic websites, Getty’s celebrity portraiture and entertainment-industry editorial properties
  • Designed an intuitive, filter-based search and browse experience for Getty Images Music

User Experience Designer, 2009 – 2010

Key member of a small team tasked with designing and launching the inaugural version of on an intensive, eighteen-week timeline. Responsibilities included interaction and visual design for the following areas:

  • Global navigation & search, product display, sorting & filtering
  • Store appointment booking
  • W3C and ADA accessibility guidelines compliance
  • Sprint-based optimization and feature work following the launch of the site

Contract position via Aquent.


3dB Creative
Art Director, Partner, 2006 – 2009

Creative strategy and design leadership for a local creative services startup, serving industry-leading pro audio and music brands. Key accomplishments:

  • Key member of the executive team, developing business opportunities and managing a core team of designers and developers
  • Designed multichannel product launch and advertising campaigns for Roland, AMS Neve, Stanton, Native Instruments, and more
  • Built and managed an in-house product photography studio

LOUD Technologies
Art Director, 2004 – 2006

Art director and product photographer for LOUD Technologies’ fourteen in-house brands of music and pro audio equipment, including Mackie, Eastern Acoustic Works and Ampeg. Key accomplishments:

  • Designed print and web campaigns with global ad buys in over a dozen languages
  • Conducted flow analysis, information architecture and interaction design across all of LOUD’s web properties
  • Brought all product and editorial photography in-house, saving the company over $250K/year in vendor costs

Justin Marx Design
Freelance Designer, 2001 – 2004

Print, web and interaction design for a wide variety of clients, including CBS News, the Getty Museum and the University of Michigan.




New York University
2000 – 2003

Bachelor of Music, Jazz Performance (magna cum laude)

Founder's Day Award


Berklee College of Music
1998 – 2000

Music Business